Welcome to SatharaBooks.com, operated by Sathara Group of Services (referred to as "we," "us," or "Sathara"). These terms and conditions govern your access to and use of our website, including its subdomains, services, and tools (the "Site"). By using the Site, you acknowledge and agree to comply with these terms and conditions (the "User Agreement"). Your use of the Site constitutes your acceptance of this User Agreement. If you do not agree to be bound by these terms, please refrain from accessing, registering, or using this Site.

Sathara Group of Services reserves the right to modify, update, or remove portions of these Terms and Conditions at any time, without prior notice. Such changes will become effective upon being posted on the Site. We encourage you to review these Terms and Conditions periodically to stay informed of any updates. Continued use of the Site after changes are posted signifies your acceptance of the revised terms.

1. Your Account:

To access certain services provided on our platform, we may require you to create an account or submit personal information to complete the account creation process. We reserve the right, at our sole discretion, to invalidate your username and/or password at any time without providing prior notice or reasons. We shall not be liable for any losses arising from or in connection with such actions, including the invalidation of your account details.

You are solely responsible for maintaining the confidentiality of your user identification, password, account details, and associated private information. By creating an account, you agree to accept this responsibility and ensure that your account and related details are kept secure at all times. You must take all necessary precautions to prevent unauthorized use of your account. If you suspect that your password has been compromised or is being misused, you are obligated to inform us immediately. Any access to the Site or use of its services through your account will be deemed as either performed or authorized by you. You agree to be bound by any activity on the Site made through your account, whether or not it was authorized by you.

We reserve the right, but are not obligated, to act upon or rely on actions conducted through your account as though they were made by you. You also agree to fully indemnify us against any losses or damages resulting from the use or misuse of your account.

Please ensure that the information you provide to us is accurate and up-to-date at all times. You are responsible for updating your account details in real time via the online account portal. If certain information cannot be updated directly through your account, you must contact our customer service for assistance. We reserve the right to refuse access to the Site, terminate accounts, or remove or modify content at any time without notice.

We may also request that you update your personal data or, at our discretion, invalidate your account and related information without prior notice. We shall not be held liable for any losses or consequences arising from such actions. You agree to periodically change your password and to take responsibility for safeguarding your account information, including your username and password, against unauthorized access or disclosure.

2. Privacy:

Please review our Privacy Policy, which also governs your use of this Site. Any personal information or data that you provide to us, or that is collected through your use of the Site, will be treated with strict confidentiality in accordance with our Privacy Policy and applicable laws and regulations. If you do not agree with the collection, transfer, or use of your information as described in the Privacy Policy, we kindly request that you refrain from using the Site.

3. License to Access the Website:

By accessing the Site, you confirm that you are able to form legally binding contracts and are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable, and non-exclusive license to use the Site in accordance with the Terms and Conditions outlined here, solely for the purpose of purchasing personal items and services listed for sale. Any commercial use or use on behalf of third parties is prohibited, unless explicitly permitted by us in advance. No individual or business entity may register as a member of the Site more than once. Any violation of these Terms and Conditions will result in the immediate revocation of the license granted in this paragraph, without prior notice.
We grant you a limited license to access and make personal use of this Site. This license does not permit you to download (except for page caching) or modify any portion of the Site. The license excludes any resale or commercial use of the Site or its contents; collection or use of product listings, descriptions, or prices; derivative use of the Site or its contents; downloading or copying of account information or the use of data mining, robots, or similar data gathering tools.
No part of this Site, including any copyrighted material, trademarks, or other proprietary information, may be reproduced, duplicated, copied, sold, resold, distributed, or exploited for commercial purposes without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or proprietary information (such as images, text, or page layouts) without our express written consent. Nor may you use any meta tags or similar text that utilizes our name or trademarks without our express written consent. Any unauthorized use immediately terminates the permission or license granted to you to access the Site. You may not use our logo or other proprietary graphics or trademarks as part of an external link for commercial or other purposes without our express written consent.
You agree not to engage in any of the restricted activities listed below, which may result in the immediate cancellation of your account, services, reviews, orders, or any incomplete transactions with us, and may lead to legal action in severe cases:
i. Refusal to comply with these Terms and Conditions or any guidelines and policies related to the use of the Site.

ii. impersonating any person or entity, or falsely stating or misrepresenting your affiliation with any person or entity.

iii. Using the Site for illegal purposes.

iv. Attempting to gain unauthorized access to or disrupt other computer systems or networks connected to the platform or services.

v. Interfering with another user's enjoyment of the Site.

vi. Engaging in activity deemed illegal under the laws of Sri Lanka.

vii. Uploading or using any software or material that contains viruses, malicious code, or harmful components that could damage the Site's data or interfere with the operation of another customer's device or the Site itself. You agree to use the Site in compliance with all applicable internet standards, connected network policies, and relevant laws.

4. User Conduct:

You must not use the Site in any manner that causes, or is likely to cause, the Site or access to it to be interrupted, damaged, or impaired in any way. You are prohibited from engaging in activities that could harm or potentially harm the Site, its employees, representatives, stakeholders, or any party directly or indirectly associated with the Site. You understand that you, and not we, are responsible for all electronic communications and content sent from your device to us, and you must use the Site only for lawful purposes.
You are strictly prohibited from using the Site for:

i. Fraudulent purposes or in connection with any criminal offense or other unlawful activities. This includes sending, using, or reusing any material that does not belong to you. This also includes material that breaches copyright, trademark, confidentiality, privacy, or any other proprietary rights. Additionally, you must not send material containing software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."

ii. Causing annoyance, inconvenience, or unnecessary inconvenience to others.

iii. Any other purposes beyond those intended by us.

5. Communication Platform:

You acknowledge and agree that the Site serves as an online platform allowing you to purchase our products at the listed prices, at any time and from any location, using your preferred payment method. We act solely as a facilitator and do not control any transactions conducted on the Site or through the payment gateway provided by an independent service provider. Therefore, the contract for the sale of products is strictly between you and Sathara Group of Services, while payment processing occurs between you, the payment service provider, and, in the case of card prepayments, your issuing bank.

6. Continued Site Availability:

We will make every effort to ensure that access to the Site is consistently available, uninterrupted, and error-free. However, due to the nature of the internet and the Site itself, this cannot be guaranteed. Occasionally, your access to the Site may be suspended or restricted to allow for repairs, maintenance, or the introduction of new features or services, without prior notice. We will strive to minimize the frequency and duration of any such interruptions or restrictions.

7. Infringing Content Claims:

We respect the intellectual property rights of others. If you believe that your intellectual property rights have been infringed upon, please contact us at books@sathara.com, and we will make all reasonable efforts to address your concern in a timely manner. When submitting your claim, please provide your name, address, contact information, and as many relevant details as possible, including the name of the infringing party, specific instances of infringement, and any proof of infringement. Please note that incomplete information may render your claim invalid and unusable for legal purposes. Additionally, providing false or misleading information may be considered a legal offense and could lead to legal action.

8. User Submissions:

Any content that you submit to the Site or provide to us, including but not limited to questions, reviews, comments, and suggestions (collectively referred to as "Submissions"), will become our sole and exclusive property and will not be returned to you. In addition to the rights associated with any Submission, when you post comments or reviews on the Site, you grant us the right to use your name in connection with that content.
You agree not to use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties regarding the origin of any Submissions. We may, at our discretion, remove or edit any Submissions without notice and without any legal obligation to do so.

9. Trademarks and Copyrights:

The trademarks "Sathara Group of Services, Sathara, Sathara Publishers, Sathara Prakashakayo," the Sathara logo, and other marks indicated on our Site are trademarks or registered trademarks in the relevant jurisdictions. Our graphics, logos, page headers, button icons, scripts, and service names may not be used in connection with any product or service that does not belong to us, in any manner that may cause confusion among customers, or in any way that disparages or discredits us. All other trademarks that appear on this Site are the property of their respective owners, who may or may not be affiliated with or sponsored by us.

All intellectual property rights, whether registered or unregistered, in the Site, its informational content, and the overall website design—including, but not limited to, text, graphics, software, photos, videos, music, sound, and their selection and arrangement—remain our property. The entire contents of the Site are protected by copyright, trademark, service mark, patent, and other proprietary rights under applicable laws and international conventions. All rights are reserved.

10. Indemnity:

You shall indemnify and hold harmless Sathara Group of Services, its subsidiaries, affiliates, and their respective directors, agents, and employees from any claims, demands, or actions, including reasonable attorney's fees, made by any third party or penalties imposed due to or arising from your breach of these Terms and Conditions or any documents incorporated by reference, or your violation of any laws, rules, regulations, or the rights of a third party.
You hereby expressly release Sathara Group of Services and/or its affiliates, as well as any of its representatives, from any costs, damages, liabilities, or other consequences arising from the actions or inactions related to the products or services. You specifically waive any claims or demands that you may have in this regard under any statute, contract, or otherwise. Your only remedy in this case is to discontinue using the Site and its services.

11. Third Party Businesses:

Only Sathara Group of Services and its affiliates operate the Site and provide products directly. We do not host any third-party stores or services. Additionally, we may provide links to the websites of affiliated companies or other businesses. However, we do not evaluate, warrant, or endorse the offerings of these businesses or individuals, nor the content of their websites. We do not assume any responsibility or liability for the actions, products, or content of any external parties.
If you notice a third party involved in your transactions, please review your transaction details carefully. We may share customer information related to those transactions with the relevant party. It is advisable to review their privacy policies and terms and conditions carefully.

12. Communicating With Us:

When you visit the Site or send emails to us, you are communicating with us electronically. You will be required to provide a valid phone number when placing an order. We may communicate with you via email, SMS, phone calls, notices posted on the Site, or any other communication methods we choose. For contractual purposes, you consent to receive communications from us regarding your use of the website and/or your order placement, including transactional, promotional, and commercial messages. You agree to treat all forms of communication with equal importance.

13. Condition Amendments and/or Service Alterations and Related Promises:

We reserve the right to make changes to the Site, its policies, these terms and conditions, and any other publicly displayed conditions or service promises at any time. You will be subject to the policies and terms and conditions in effect at the time you use the Site, unless any changes to those policies or conditions are mandated by law or government authority (in which case they will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or unenforceable for any reason, that condition will be considered severable and will not affect the validity and enforceability of the remaining conditions.

14. Events Beyond our Control:

We shall not be held responsible for any delays or failures to comply with our obligations under these conditions if such delays or failures arise from causes beyond our reasonable control. This provision does not affect your statutory rights.

15. Waiver:

You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct our business to achieve our objectives in a manner we deem appropriate. Additionally, you understand that if you breach the conditions stated on our Site and we do not take immediate action, we retain the right to exercise our rights and remedies in any other instance of your breach of these conditions.

16. Governing Jurisdiction and Law:

These terms and conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. You, along with us, agree to submit to the exclusive jurisdiction of the courts of Sri Lanka that have jurisdiction over the location of our Registered Office at the time legal proceedings are initiated.

17. Termination:

In addition to any other legal or equitable remedies, we may, without prior notice, immediately terminate the Terms and Conditions or revoke any or all rights granted to you under these Terms. Upon termination of this Agreement, you shall immediately cease all access to and use of the Site. We will also revoke all passwords and account identifications issued to you, denying your access to and use of the Site, in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations of the parties (including payment obligations) arising prior to the date of termination. Furthermore, you agree that the Site shall not be liable to you or any other individual as a result of such suspension or termination. If you are dissatisfied with the Site or any terms, conditions, rules, policies, guidelines, or practices associated with its operation, your sole and exclusive remedy is to discontinue using the Site.

18. Software:

Our software includes any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Site (the "Software").

You may use the software solely for purposes of enabling you to use and enjoy our services as permitted by the Terms and Conditions and any related applicable terms as available on the Site. You may not incorporate any portion of the Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part. You may not use the Software for any illegal purpose. We may cease providing you service and we may terminate your right to use the Software at any time. Your rights to use the Software will automatically terminate without notice from us if you fail to comply with any of the Terms and Conditions listed here or across the Site. Additional third-party terms contained within the Site or distributed as such that are specifically identified in related documentation may apply and will govern the use of such software in the event of a conflict with these Terms and Conditions. All software used in any of our services is our property and/or our affiliates or its software suppliers and protected by the laws of Sri Lanka including but not limited to any other applicable copyright laws.

When you use the Site, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to separate policies, terms of use, and fees of these third parties.

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with our software whether in whole or in part, or create any derivative works from or of the Software.

In order to keep the Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

19. Disclaimer:

You acknowledge and agree that you are accessing the services on the Site and engaging in transactions at your own risk, exercising your best judgment before entering into any transactions. We shall not be liable or responsible for any actions or inactions related to the products or for any breaches of conditions, representations, or warranties made by us. We expressly disclaim all responsibility and liability in this regard and will not mediate or resolve any disputes or disagreements concerning the products.

We further disclaim any warranties or representations (whether express or implied) regarding the quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, or legality of the products listed or displayed on the Site, or the content (including product or pricing information and specifications) therein. While we have taken precautions to minimize inaccuracies in content, this Site, along with all content, information (including product prices), software, products, services, and related graphics, is provided "as is" without any warranty of any kind.

Please review these conditions thoroughly before placing an order for any products on the Site. By doing so, you agree to be bound by these terms.

1. Contract:

Your order constitutes a legal offer to purchase the product displayed on our Site. When you place an order, any confirmations or status updates you receive before dispatch are simply to confirm the order. If your order is sent in multiple packages, you may receive separate dispatch confirmations.
All commercial and contractual terms, including price, shipping costs, payment methods, delivery dates, warranties, and after-sales services, are solely between you and our business. We have no control over or involvement in the terms of these agreements. We reserve the right to cancel any order at our discretion before dispatch, and we will notify you of any cancellations via email or SMS. Any payments made for canceled orders will be refunded within the stipulated timeframe.

You confirm that the product(s) ordered are for your personal use and not for commercial resale. You authorize us to declare this purpose to any relevant authorities on your behalf. We may cancel orders if the quantities exceed typical personal consumption limits, which are determined at our discretion.

You may cancel your order at no cost any time before the item is dispatched.

Please note that we sell products only in quantities that reflect the typical needs of an average household. This applies both to the number of products in a single order and to multiple orders for the same product.

2. Returns Policy:

If you receive a product that is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request directly with us. Return requests must be made within 3 days of receipt of the item.
Valid Reasons to Return an Item:

• The delivered product is damaged (physically broken or destroyed).
• The delivered product is defective (e.g., missing pages).
• The delivered product is incorrect (wrong title, or format).
• The delivered product does not match the description or image presented.

Note: We strive to ensure all products are authentic and meet quality standards. We may accept returns due to a change of mind. Please contact us for more information.

3. Pricing, Availability and Order Processing Policy:

All prices listed on our Site are in Sri Lankan Rupees and inclusive of all applicable taxes, as set by our business. The prices for items in your Shopping Cart will reflect the most current price displayed on the item's product detail page. Please be aware that the price may differ from the price shown when you initially added the item to your cart. Placing an item in your cart does not guarantee the price at that moment, and it is possible for the item's price to change between the time it is added to your cart and the time of purchase.
We do not offer price matching for any items sold on our Site.

While we strive to provide accurate pricing information, errors may occur, such as incorrect price displays. Consequently, we reserve the right to refuse or cancel any order. In the event of a pricing error, we may contact you for instructions or cancel your order and notify you of such cancellation. We retain the right to refuse or cancel any order regardless of order confirmation or payment processing. If your order is canceled after a prepayment, our refund policies will apply.

Product availability information is provided on the Site, including on each product information page. We cannot guarantee specific availability beyond what is stated on the page. Dispatch estimates are merely estimates and should not be relied upon as guarantees. You will be informed via email or SMS if any products you order are unavailable.

Please note that there may be instances when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason at any time. Additional verifications may be requested, including but not limited to your phone number and address, prior to order acceptance.

To prevent fraud with credit or debit cards, we reserve the right to validate your payment details before providing the product and to verify your personal information. This verification may include checks on your identity, residence, or banking information. If there is no response to such inquiries, your order may be canceled within a reasonable timeframe. We also reserve the right to cancel any order if we suspect fraudulent use of payment methods, without prior notice or subsequent liability.

Refund vouchers can be redeemed on our Website as full or partial payment for products, within the designated timeline. These vouchers cannot be used across different accounts and are not replaceable if expired.

Promotional vouchers, such as App or New Customer vouchers, are valid for one-time use only and cannot be exchanged for cash, either in part or in full. Such vouchers are valid for single transactions and may not be applicable during sales or special promotions. Vouchers will only work if minimum purchase amounts and other conditions are met.

We reserve the right to modify or terminate the operation of any voucher at any time without notice. We shall not be liable for any financial loss resulting from the refusal, cancellation, or withdrawal of any voucher or any failure or inability to use a voucher for any reason. Expired vouchers are not replaceable.

By using a voucher, you warrant that you are the authorized recipient and that you are using it in good faith. Attempting to redeem a voucher unlawfully may constitute a civil or criminal offense. If we reasonably believe any voucher is being used unlawfully, we reserve the right to reject or cancel any order, and you agree not to hold us liable for such actions. We may take further action as deemed appropriate in such cases.

1. Distribution and Resale of Our Products:

Reselling products from our business for any commercial purpose is strictly prohibited. Additionally, the distribution or copying, photocopying, printing of our books without authorization is also not permitted. If any unauthorized individuals are found engaging in these activities, legal action will be taken against them and all parties involved.

2. Taxes:

You shall be responsible for the payment of all additional fees, costs, and charges associated with the purchase of books from our business, and you agree to bear any and all applicable taxes in accordance with prevailing laws.

3. Representations and Warranties:

We do not make any representations or warranties regarding the specifics (such as quality, value, saleability, etc.) of the products or services listed for sale on our Site. We do not implicitly or explicitly endorse the sale or purchase of any products or services. We accept no liability for any errors or omissions related to the information provided.

We are not responsible for any non-performance or breach of any contract entered into between you and our business. We cannot guarantee your actions as you conclude transactions on the Site, and we are not required to mediate or resolve any disputes arising from transactions occurring on our Site.

We are not responsible for unsatisfactory or delayed performance of services, or for damages or delays resulting from products that are out of stock, unavailable, or backordered.