Welcome to the Sathara Group of Services website (satharabooks.com) We value your privacy and are committed to safeguarding your personal information. Please take a moment to read our Privacy Policy.

This Privacy Policy outlines how we collect, use, and disclose your personal information under certain circumstances. It also details the measures we have implemented to secure your data and your choices regarding the collection and use of your personal information. By accessing the Site, whether directly or through another platform, you agree to the practices described in this Policy.

We believe that data protection is built on trust, and your privacy is essential to us. Therefore, we will only use your name and related information as outlined in this Privacy Policy. We will collect information only when necessary and relevant to our interactions with you.
Your information will be retained only as long as required by law or relevant to the purposes for which it was collected. We will discontinue retaining your personal data, or anonymize it, as soon as it is reasonable to conclude that such retention no longer serves its original purposes or is necessary for any legal or business reason.

You are welcome to visit our Site and browse without providing personal details. During your visit, you will remain anonymous, and we can only identify you if you have an account and log in using your username and password.
When you place an order for a product on our Site, we may collect various pieces of information. We collect, store, and process your data to fulfill your purchase, handle any potential claims, and provide our services effectively.

The personal information we may collect includes, but is not limited to: Title, Name, Gender, Date of Birth, Email Address, Postal Address, Delivery Address (if different), Telephone Number, Mobile Number, Fax Number, Transaction Records, Technical Data, Profile Data, Usage Data, Location Data, Marketing and Promotions Data, Payment Details, Payment Card Information and/or Bank Account Details
We will utilize the information you provide to process your orders and deliver the services and information available through our website in the following ways:

1. Process the orders you submit through the Site.
2. Deliver the products you purchase by sharing your personal information with third parties (e.g., our logistics partners) to facilitate delivery.
3. Keep you updated on the status of your product deliveries.
4. Provide customer support for your orders.
5. Verify and execute payment transactions, including credit card payments, bank transfers, offline payments, remittances, or e-wallet transactions. Payment information, which may include personal data, will be shared with third-party payment service providers as necessary.

1. Facilitate your access to the Site and its services.
2. Manage your account with us.
3. Display your name, username, or profile on the Site, including any reviews you may post.
4. Respond to your inquiries, feedback, claims, or disputes, either directly or through our third-party service providers.
5. Feature your participation on scoreboards related to campaigns, mobile games, or other activities.

1. Provide information we believe you may find useful or have requested, given you have opted to receive such information.
2. Send you marketing or promotional content about our products and services, provided you have opted to receive it.
3. Assist in our marketing and advertising efforts.

1. Verify your identity for fraud detection purposes.
2. Compare and verify information with third parties to ensure accuracy.
3. Address any complaints or feedback you may submit.
4. Generate statistics and conduct research for internal reporting and record-keeping.
5. Store, host, and back up your personal data.
6. Prevent or investigate any suspected violations of our Terms of Use, Privacy Policy, fraud, or other unlawful activities related to your use of the Site.
7. Conduct due diligence checks.
8. Comply with legal and regulatory requirements, including any requests from law enforcement, and ensure compliance with legal proceedings.
9. Act when necessary to prevent threats to life, health, or safety.
   

1. Understand your user experience on the Site.
2. Improve the layout and content of the Site, customizing it for users.
3. Identify visitors to the Site.
4. Conduct surveys and research on user demographics and behaviors.
5. Derive insights based on personal data to offer more targeted information.
6. Perform data analysis, testing, and research to monitor usage and activity trends.
7. Further develop our products and services.
   

1. Use your information for any other purpose for which we have obtained your consent.
2. Conduct automated decision-making processes in line with the purposes outlined above.

We will use the information you provide for several important purposes. First, we will manage your account, verify and process financial transactions related to your payments, and audit data downloads from our website. Additionally, we will enhance the layout and content of our site, customizing it for users, identify visitors, and conduct research on user demographics. We may also send you information we believe you may find useful or that you have requested, including details about our products and services, as long as you have not opted out of such communications. With your consent, we may contact you via email regarding other products and services; you can unsubscribe from marketing communications at any time through our mobile application settings or by using the unsubscribe link in our emails. We may use your contact information to send newsletters from us and our related companies, and you can opt out of these communications whenever you prefer.

To facilitate product delivery, we may share your name and address with third parties, such as our couriers or suppliers. It is essential that you provide accurate and non-misleading information and keep your personal data up to date. You can easily update your information by accessing your account on the Site. While your order details are stored securely and cannot be directly retrieved by us, you can access this information by logging into your account, where you can view completed and pending orders, manage your address and bank details for refunds, and oversee your newsletter subscriptions. Lastly, please ensure that you keep your access credentials confidential and do not share them with unauthorized individuals, as we cannot assume liability for any misuse of passwords unless it is our fault. We are committed to using your information responsibly and in accordance with this Privacy Policy.

We may use your personal information for opinion and market research purposes. Your details will remain anonymous and will only be utilized for statistical analysis. You can opt out of this research at any time. Responses to any surveys or opinion polls we conduct will not be shared with third parties, and disclosing your email address is only necessary if you wish to participate in competitions. We keep your survey responses separate from your email address to ensure your anonymity.

Additionally, we may send you information about our company, the Site, our other websites, products, sales promotions, newsletters, and updates related to our business partners. If you prefer not to receive any of this information, you can click the 'unsubscribe' link in any email we send. We will stop sending you such information within seven working days of receiving your request. If your request is unclear, we will reach out for clarification.
We may also anonymize data about users of the Site and use it for various purposes, such as determining general user locations and analyzing how certain features of the Site are used. This anonymized data may be shared with third parties, including publishers, but it will not allow for personal identification. We are committed to protecting your privacy while utilizing your information for meaningful insights and communications.

For any competition, we will use your data to notify winners and promote our offers. Additional details can be found in the participation terms specific to each competition. We are committed to ensuring your information is handled responsibly while facilitating these activities.

We may share your details with other companies within our group, as well as with our agents and subcontractors to assist with the purposes outlined in our Privacy Policy. This includes using third parties for product delivery, payment collection, data analysis, and marketing or customer service support. We may also exchange information with third parties for fraud protection and credit risk reduction.

Your personal data may be shared with or transferred to third parties and affiliates for these purposes. These third parties, which may be located inside or outside your jurisdiction, include service providers such as payment services, logistics, marketing, data analytics, market research, social media, customer service, installation services, and website hosting. We may also share your information with their service providers and related companies, as well as other users of the Site.

If we sell our business or part of it, we may transfer databases containing your personal information, ensuring compliance with applicable data protection laws. Other than as described in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent, unless required by law or necessary for the purposes outlined in this Privacy Policy.

The Site may contain advertisements and links to third-party websites. We are not responsible for the privacy practices or content of these third parties or sites. We encourage you to review the privacy policies of any external websites to understand how they handle your information.

When disclosing your personal data to third parties, we strive to ensure they maintain the security of your information and retain it only for as long as necessary for the purposes described in this Privacy Policy. We may also transfer your personal data outside of Sri Lanka, but only in compliance with applicable laws and our Privacy Policy.

If we share your personal data with third-party service providers or affiliates (such as payment service providers), your use of their services will be subject to the terms and conditions agreed upon between you and those providers. Upon accepting their services, the handling of your data will be governed by the applicable privacy policies of those providers, which will act as the data controller. Any questions or complaints regarding your use of these services should be directed to the relevant third party as specified in their privacy policy.

We implement appropriate technical and security measures to safeguard your information from unauthorized access, unlawful use, accidental loss, or destruction. When collecting data through the Site, your personal details are stored on a secure server protected by firewalls. As part of our security procedures, we may occasionally request proof of identity before disclosing any personal information to you.

It is important to note that you are responsible for protecting your password and your computer from unauthorized access. While we strive to ensure the security of your information, please be aware that no method of transmission over the Internet or electronic storage is entirely secure. Although we cannot guarantee complete security, we are committed to continuously reviewing and enhancing our information security measures to protect your data.

If you have concerns about your data, you have the right to request access to the personal information we hold or process about you. You can also request corrections for any inaccuracies in your data at no charge. Additionally, you can ask us to stop using your personal data for direct marketing purposes at any time.

Where allowed by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If this applies, we will inform you of the fee before processing your request.

You may withdraw your consent for the use, disclosure, storage, and processing of your personal data by contacting our customer service team, subject to any conditions or limitations set by applicable laws. Please be aware that if you withdraw your consent or exercise your rights under local laws, we may not be able to continue providing our services to you or fulfill any contracts we have with you, and we will not be liable for any disruption in service.

You also have the right to request the deletion of your data. If you wish to have your data deleted, please fill out the Account Deactivation/Deletion Request Form or email your request to books@sathara.com. Upon receipt of your request, we will initiate an internal deletion process to ensure your data is safely removed within fifteen (15) working days. You will be contacted for verification, and your account will be deleted after necessary protocols are followed.